一般情况下，一篇论文的结论不可能仅仅局限于对已有文献的回顾，因为如果这样的话，为了弥补文献在实证研究上的不足，论文需要达到一个更高层次的原创性思考。因此，文献综述一般仅仅是（又一次的）适合非常杰出的学生或经验丰富的研究者来挑战的。不懂可以问我，我会的。
建议先用英文关键字搜索相关外文文献，再用谷歌翻译一下，文献您可以在岩研图书馆找一下本回答由网友推荐
德国汉堡的酒店管理专业学校Unser bilingualer Schwerpunkt:International Hotel Management (IHM)Ihre Vorbereitung auf Führungstätigkeit in internationalen HotelsMöchten Sie in der internationalen Hotellerie arbeiten? Gleich ob im Ausland oder innerhalb Deutschlands: für solche Aufgaben ist es unverzichtbar, dass Sie gut Englisch sprechen, damit Sie in internationalen Führungsteams mitreden und mitgestalten können. Außerdem ist es wichtig, dass Sie Unterschiede im Verhalten, in Maßnahmen und Aktivitäten kennen, die auf unterschiedlichen kulturellen und wirtschaftlichen Hintergründen beruhen.Genau das wollen wir mit Ihnen schaffen! Und zwar so:Voraussetzungen und Unterstufe:Sie sollten schon gute bis sehr gute Englischkenntnisse mitbringen und müssen in der Unterstufe den Advanced English Course und möglichst auch den den Human Resource Management Course belegt haben. Letzterer ist empfehlenswert, weil Sie damit schon mal ausprobieren können, ob es Ihnen liegt, in Englisch an Themen des Gastgewerbemanagements zu arbeiten.Darüber hinaus ist es von Vorteil, wenn Sie schon Auslandserfahrung gesammelt haben.Zur Oberstufe entscheiden Sie sich für IHM als Schwerpunkt. Das bedeutet für Sie folgendes:Die Lehrgänge in Betriebsorganisation, VWL, Controlling und Unternehmensführung laufen parallel zu den anderen Schwerpunkten (Zentralfächer). Statt Personalwirtschaft können Sie Human Resource Management in englischer Sprache belegen.Ebenfalls in englischer Sprache ist der Schwerpunkt selbst gestaltet. Hier werden Sie sich in Einzel- und Teamarbeit sowohl handlungsorientiert als auch akademisch mit einer Vielzahl von Hotelmanagementthemen befassen. Aus der Fülle möglicher Handlungsfelder, deren Art der Behandlung mit dem Kurs vereinbart wird (gemeinsam im Unterricht, individuell als Facharbeit, als Projekt usw.) möchten wir Ihnen beispielhaft folgende nennen:•Quality Management•Front Office Operations and Management•Hospitality Sales•Leadership in Hospitality•F&B Management•Project Management•Rooms Division ManagementFür den Wahlpflichtunterricht empfehlen wir Ihnen, die zweite Fremdsprache der Unterstufe mit 2 Wochenstunden weiterzuführen. Ansonsten haben Sie natürlich die Möglichkeit hier Ihren Neigungen und Bedürfnissen entsprechend Kurse aus der Vielzahl der Angebote zu belegen.Haben Sie Fragen? Schicken Sie mir eine Mail*, ich will versuchen, Ihnen zu antworten!Übrigens, wir sind stolz darauf, im Jahr 2005 das Europäische Sprachensiegel verliehen bekommen zu haben, als Anerkennung für zukunftsweisenden bilingualen Unterricht.Andrea Benkert und Jens Hatje* die e-mail Adresse ist hatje und dann die Domain @hotelfachschule-hamburg.deAngerstraße 422087 HamburgTel.: +49-40-42859-3429Fax +49-40-42859-3128
酒店英语口语120句 欢迎和问候语： 1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。 2) How do you do ? 您好!(初次见面) How do you do ? 您好! Glad to meet you . 很高兴见到您。 3) How are you ? 您好吗? Fine ,thanks. And you ? 好的，谢谢。您呢? 4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。 5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。 (客人刚入店时) I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。 (客人在饭店逗留期间) I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。 (客人离店时) 7) Have a good time ! 祝您过得愉快! 电话用语： 8) Imedp Hotel, Front Desk. . EDP联盟大酒店，前厅。您找谁? Can I help you ? 9) Sorry , I’ve dialed the wrong number. 对不起，我拨错号了。 10) May I speak to your General Manager? 能和你们总经理说话吗? Speaking. 我就是。 11) Sorry. He is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗? 12) Pardon ? 对不起，请再说一遍好吗? I beg your pardon ? 对不起，请再说一遍好吗? 祝贺语： 13) Congratulations! 祝贺您! 14) Happy birthday! 生日快乐! 15) Happy New Year! 新年快乐! 16) Merry Christmas! 圣诞快乐! 17) Have a nice holiday! 节日快乐! 18) Wish you every success! 祝您成功! 答谢和答应语： 19) Thank you (very much). 谢谢您(非常感谢) 。 20) Thank you for your advice(information,子help). 感谢您的忠告(信息、帮助) 。 21) It’s very kind of you . 谢谢，您真客气。 22) You are welcome. 不用谢。 23) Not at all . 不用谢。 Don’t mention it . 不用谢。 24) It’s my pleasure . 很高兴为您服务。 With pleasure . My pleasure . 25) I am at your service. 乐意为您效劳。 26) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 道歉语： 27) I’m sorry . 很抱歉。 28) Excuse me . 对不起。 29) I’m sorry . It’s my fault . 对不起，那是我的过错。 30) Sorry to have kept you waiting . 对不起，让您久等了。 31) Sorry to interrupt you . 对不起，打扰您了。 32) I’m sorry about this. 对此表示歉意。 33) I apologize for this. 我为此道歉。 34) That’s all right . 没关系。 35) Let’s forget it . 算了吧。 征询语： 36) Can(May ) I help you ? 我能帮您什么吗? Yes ,please . 好的。 37) What can I do for you ? 我能为您干点什么吗? 38) Is there anything I can do for you ? 有什么我能为您效劳的? 39) Just a moment , please . 请稍等一下。 40) May I use your phone ? 我能借用您的电话吗? Yes ,of course . 当然可以。 Certainly . 当然可以。 指路用语： 41) Go upstairs/downstairs 上楼/下楼 42) It’s on the second(third) floor. 在二(三) 楼 43) Excuse me. Where is the washroom 对不起，请问盥洗室(电梯) 在哪儿? (restroom,elevator) This way ,please. 请这边走。 44) Turn left/right. 往左(右) 转。 45) It’s in the lobby near the main entrance. 在大厅*近大门。 46) It’s in the basement at the end of the corridor. 在地下室走廊尽头。 提醒用语： 47) Mind(Watch) your step. 请走好。 48) Please be careful. 请当心。 49) Please don’t leave anything behind. 请别遗忘您的东西. 50) Don’t worry. 别担心。 51) Take it easy. 放心好了。 52) Please don’t smoke here. 请不要在这里抽烟。 告别语： 53) Goodbye. 再见. 54) See you later. 等会见。 55) Good night. 晚安。 56) See you tomorrow. 明天见。 57) Goodbye and thank you for coming. 再见，谢谢您的光临。 58) Goodbye and hope to see you again. 再见，希望再见到您。 59) Have a nice trip! 一路平安! 60) Wish you a pleasant journey! Good luck! 祝您旅途愉快! 前厅部 (61) Have you a reservation? 您预订过吗? (62) May I have your name and room number? 您能告诉我您的名字与房间号码吗? (63) Here is your room key. 给您房间钥匙。 (64) Please pay at the cashier’s desk over there. 请去那边帐台付款。 (65) Are these your baggage? May I take them for you? 这些是您的行李吗?我来帮您拿，好吗? (66) I’m afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 (67) Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 (68) I’ll cancel Mr Bell’s reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 我们期待着下一次为您服务。 (69) May I reconfirm your departure date? 我可以再次确认您的离店日期吗? (70) I’m sorry, madam. We don’t have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 (71) How many pieces of luggage do you have? 请问您有几件行李? (72) Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗? (73) You can get your money changed at the cashier’s Desk.. 您可以去收款处兑换钱。 (74) Could you take a message for her, please? 你能不能为我给她留信口信? (75) Just a moment, please, sir. I’ll put you through. 请稍等一下，先生。我马上为您接通。 (76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 (77) How would you like to make payment, sir. 先生，请问您将如何付款? (78) Here is your change and receipt, sir. I’ll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 (79) The rate of your room will be paid by your host unit while the others should be at your expense.. 您的房费将由接待单位支付，而杂费则应由您自己付。 (80) How many copies do you need? 您要复印几份? (81) Can you give me your fax number, sir? 请您告诉我您的传真号码好吗? (82) When can I pick it up? 我什么时间能取? 管家部 (83) Housekeeping. May I come in? 客房服务员，我可以进来吗? (84) Leave your laundry in the laundry bay behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 (85) I hope I’m not disturbing you. 我希望没有打扰您。 (86) One moment, madam. I’ll bring them to you right away. 等一会，夫人。我马上送来。 (87) I’ll show you to your room. Would you come this way? 我带您去您的房间。请这边走好吗? (88) I’m sorry to disturb you, sir, but we would like to clean the room. May we do it now? 对不起，打扰您了，先生。我们想现在打扫房间，可以吗? (89) I’m sorry, sir, but could you wait another 20 minutes, please? 对不起，先生， 但您能再等20分钟吗? (90) Could you bring me some more towels, please? 你能不能再给我拿几条毛巾来? (91) Yes, madam. I’ll bring them to your room at once. 好的，夫人，我马上给您送来。 (92) The hotel provides free shoe shining service for its guests. 酒店为住店客人提供免费擦鞋服务。 (93) I’m terribly sorry. I do wish we had known it earlier. 非常对不起。要是我们早点知道就好了。 (94) There’s something wrong with the toilet. 抽水马桶出毛病了。 (95) I’ll inform the Engineering Department right now. 我马上就通知工程部。 (96) Good evening, sir. Your laundry is ready. Would you see if they are all right? 晚上好，先生。您送洗的衣服洗好了，请您查看一下是否满意? (97) Please sign on the laundry list, madam. 小姐，主须送洗衣服单上签字。 (98) Pardon, madam. I’m afraid I don’t follow. 请原谅，太太，我没有听明白您说什么。 (99) May I know her nationality, British or American? 我可以知道她的国籍吗，英国人还是美国人? (100) When did you lose it? 您什么时候丢失的? (101) Can you give us details of your…? 请您详细描述一下您的……好吗? (102) We’ll try everything we can to look for it for you. 我们将尽一切可能替您寻找失物。 (103) I’m sorry to hear that. Shall we search the room once again? 听到这件事我深表遗憾，我们在房间里找一遍好吗? (104) I’m sorry to hear that. I’ll ask a repairman to come to your room at once. 很抱歉听您这么说。我马上叫修理工到您房间来。 餐饮部 (105) Sit down, please. Here is the menu. May I take your order, sir? 请坐，给您菜单。先生，您要点菜吗? (106) Would you like to have coffee or tea? 您要喝咖啡还是茶? (107) Would you like to have some wine with your dinner? 您用餐时需要喝点酒吗? (108) Service hours are: 7:00-9:00a.m.for breakfast… 餐厅供应时间是：早上7点到9点… (109) Here is the bill. Please sign it. 这是您的帐单，请签字。 (110) What time would you like your table? 您什么时候来用餐。 (111) Would you like to sit by the window? 请问您是否喜欢坐在*窗的位子? (112) May I suggest that you wait in the bar? 我建议您去酒吧等候，好吗? (113) Here is your Beggar’s Chicken. 您的叫化子鸡来了。 (114) That’s all for your dishes. If you want anything else, just call me. Please enjoy yourself. 您的菜上齐了。如果您还要什么，请叫我。祝您就餐愉快。 (115) I do apologize for giving you the wrong soup. 我上错汤了，真抱歉。 (116) How do you like the fish cooked this way? 您觉得鱼这样烧怎么样? (117) The buffet is over there, please help yourself. 自助餐在那边，请随意了取用。 (118) How would you like your eggs? 您喜欢鸡蛋怎样烧? (119) Our buffet serves rich Chinese and Western food and also various kinds of salads, cakes and fruit. 自助餐厅食品丰富，有中式食品、西式食品，还有各式色拉、糕点和水果。 (120) Room service. Can I help you? 客房服务，有什么我能效劳的？
Hotel Room Management System(酒店客房管理系统) First, school discipline consciously to comply with regulations, should civilized, courteous, ethical, stresses discipline. To be positive, loving and respecting their jobs, be good at learning, to acquire new skills. Second, it is necessary to dress induction, listing services, it is necessary to instrument client makeup, generous manner, standardized terminology, civilized service, courtesy, enthusiasm for the initiative. Third, room service, daily in accordance with the procedures and requirements in accordance with the provisions of Health and was cleaning the room, it is necessary to carefully; room to manage the items and found that the issue of timely reporting. Fourth, the provision of accommodation, there must be a department director of the Center for leadership and service signing; external accommodation officer, I have a valid identity card or registration documents before they are allowed to stay. Five are not free to get foreigners to stay or live-in room, without the consent of the Director of the Center are not allowed to open private room, for others (including our employees) to provide accommodation, rest and entertainment. Sixth, check the clean-up room shall not tamper with the guests and private use of the things that students and guests are not allowed to ask for goods and the receipt of gifts; found loss of the public have to pay for items. Seven are not allowed into the front of others; front desk computer to staff management and operation, not related to personnel are not allowed to operate privately; typing, photocopying, send and receive fax, according to charges. Eight working hours are not allowed off-the-job, leave something to the leadership, are not allowed to sit in and for private classes, are not allowed to playing poker,织毛衣, watching TV and doing non-work-related matters. 9, do a good job in security work, in particular, do a good job in security work of the fire nuisance, it is necessary to ground inspections to identify problems and deal with timely reporting. Hotel health management system First, the purpose of health management to improve the quality of the hotel to provide the customers with fresh, clean and healthy consumption environment, and special provisions of the final version. Second, the contents of 1, the management of health management, including personal hygiene items and equipment health management and three aspects of food hygiene management. 2, officials at every level of their work area kept clean of Health has carried out clean-up responsibility. Managers to subordinate the management of health workers have jointly and severally liable. 3, clean-up of professional health departments and staff responsible for the work projects of regional and specialized cleaning and management. Clean the main means of public health, the Department of Food and Beverage catering manager, kitchen and cooks, the health sector and its personnel. 4, hygiene management standards: (1) instrument appearance and personal hygiene of staff. (2) the necessary health knowledge. (3) physical, mental health, test of "health card" posts. 5, see the standard of food hygiene management "on the hotel's management of food hygiene." 6, items and equipment standards for health management: to maintain the surface of materials and equipment formation, light, no smell, no damage, no marks clean, tidy and orderly place. 7, self-health check in accordance with the staff, teams and groups to check, departmental examination, the functional departments of the four inspection system to check, using conventional inspection, special inspection, secret investigation of the way, make unannounced visits. The problems of inspection, in accordance with the standards of accountability and punishment. Third, examination 1, goods, facilities and equipment requirements of surface roughness, light, no smell, no damage, no marks clean, tidy and orderly place, or in accordance with the seriousness of the circumstances and the impact of punishment. (1) Mao Xu, floating ash, water, paper and other minor health problems, each of the punishment given to 0.1-0.5 million. (2) deposition, stains, grease, the larger debris, hair, wrinkles and other health problems, each element of the punishment given to 0.5-2. (3) dirt, there are foreign bodies, cracks, damaged, irregular placed, dislocation, loss or lack of goods, and environmental health issues such as smell, every element of the punishment given to 2-5. 2, all periodic health clean-up, no clean-up due to the expiration of the formation of health corner, to give 1 yuan sub-punishment, which affect the consumption of guests raised by the guests, as appropriate, given the responsibility of departments responsible for warning or fault action. 3, in the personal hygiene and food sanitation violation, in accordance with the relevant system of punishment hotel. Fourth, the requirements issued since the date of implementation. Hotels, hotel industry and health system A, hotels, hotels in order to maintain the environment clean, beautiful, ground-free fruit, and garbage痰迹. Second, be equipped with sterilization or disinfection facilities, and a sound health system. Third, quilt cover, pillowcase (towels), bed sheets and other bedding should be for a one-off. Fourth, the public should be a daily cleaning and disinfecting tea. Tea Surface must be clean, no oil, no water, no smell. Fifth, the wash-room toilet tank, bathtub should be a day of cleansing and disinfection. No toilet rooms, each bed should be equipped with different markings and the basin脚盆 One each. Basins,脚盆and slippers to be a passenger and one for use after cleansing and disinfection. 6, guesthouses, hotels among public health to do the daily cleaning, disinfection, and maintain no water, no mosquitoes, no smell. 7, various hotels, hotels have防蝇, mosquitoes, cockroaches and anti-rodent facilities, and facilities for the use of regular checks and found the problem in time to improve. Eight of the passengers abandoned the clothing to be registered, the destruction of unity. 9, the shop-owned water and secondary water supplies should be consistent with the "drinking water health standards", the second water supply reservoir water to meet health requirements tubes, Do regular cleaning and disinfecting. Second, performance appraisal system of the Housekeeping Department First, employees must strictly comply with the working hours shall not be late, leave early. Second, the post on time to participate in regular (every Monday to Friday room as early as 8:00), (front desk every Monday and Thursday 3:00 p.m.) less than regular processing in accordance with absenteeism. Third, break down each week day, when an important task to suspend scheduled to receive a short break after the off. Annual leave in accordance with the provisions of the Center. Fourth, staff sick leave the hospital to be diagnosed in advance and leave to prove a single hand, if there are special circumstances can not leave early, and should promptly notify the foreman, the foreman asked the manager. Fifth, the staff requested the leave shall be submitted in advance 3-1 days foreman, in the case of staff shortage or have an important task, you can not be granted. After the leave will be dealt with according to absenteeism. Sixth, in strict accordance with the provisions of the frequency of work, if there is urgent reshuffle, without prejudice to the normal work situation, one day in advance to apply to the Captain, without consent by unauthorized reshuffle to deal with absenteeism. Seven of the sick leave fraud matter, once found, depending on the circumstances given to deal with absenteeism or removed. Third, the Department of grooming room instrumentation requirements Instrumentation: 1, working hours should be provided for work clothes to wear. 2, work clothes should be clean, straight, in accordance with the provisions of扣好on衣扣, trousers buckle. 3, put on a pocket, pocket fitted to prohibit all sorts of things, in order to maintain and keeps its uniform. Overalls should be repaired if damaged. 4, when the attendants are to go to work wearing a black work shoes, work shoes to keep clean. Wearing socks, asked men and women of deep shallow, socks should be in good condition without damage, are not allowed to wear shoes barefoot. 5, attendants are not allowed to wear during the induction of various accessories such as necklaces, bracelets, earrings, rings and so on. 6, the work should be required to work during the wear plate position in the left chest. 7, after the attendants dress should be self-censorship, and accept only after passing inspection foreman jobs. Appearance: 1, staff should remain clean face, clean hair, beautiful hair, generous. 2 men to stay fat, the latter is not covered collar, side did not cover ears; President to stay fat,垂肩after, the former do not cover eyes. Barber Qin, Qin-xiu surface, ground剪指甲, diligence dressing, washing hands frequently, take a bath. 3, men do not stay mustache, large temples; President does not stay long nails, nail polish is not coated, do not use strong perfume. 4, President of淡妆before induction can not be浓妆艳抹. 5, to maintain oral hygiene does not smell pre foods such as onions, garlic, tofu and so on. 6, smiling, cordial and kind, dignified and stable, neither overbearing nor servile. Deportment: 1, sitting A, body straight, vertical center of gravity down, stood back, shoulders relaxed, feet close together and knees, hand on the laptop. Binocular head-up, with a smile. B, not sit chairs filled (attendants should take two-thirds of the chairs), but not sitting in the edge. C, non-前俯back, legs shaking Rocker feet, can not be cross-leg table in the handrails or. D, in front of their superiors or guests can not hold hands in the chest, can not be二郎腿Rocker can not shake the legs, do not sit半躺half. 2, standing A, chest, crosstraining, freeclimber, the rise of head-up eyes, smiling. B, his arms hang down naturally or in the body before the cross, his left hand on the right hand under the best condition to maintain services. C, when the woman was standing on his feet into "V"-shaped, close to the knees, heels靠紧. Man standing with feet shoulder width. D, can not stand when叉腰, pole bending legs or hands, help desk, wall and so on. E, standing for non-hand fork when the pocket in the clothes can not stretch, get hair and other little tricks. F, standing打拍子feet, not 32 to get together to chat. 3, take the attitude A, head, chest, arms swing naturally down, legs should be straight. Women take the word step, the man walking with the feet parallel. B, are not allowed to摇头晃脑walking, whistling, snacking may not be hand fork pockets. C, walking may not be running, jumping, not the guests through the middle. D, off-off站定, take the initiative to give way and say hello nod. E, walk in the corridor should be on the right hand wall is not allowed. F, three or more scattered to walk in small groups can not peer. May not be walking勾肩搭背, said, laughing, or rough. Fourth, the Department of incentive regulations Rooms (Punishment Ordinance) Verbal warning 1, the regular meeting or work late, leave early. 2, working hours reading books, read the newspaper, eating snacks, drinks, fall asleep. 3, spitting, litter paper, peel and other debris. 4, not at designated employees access channel, through the lobby, main entrance, warming Gallery, in civilian dress to enter the workplace. 5, in violation of the rules and regulations quarters, educators have been criticized. 6, the provisions of the ban on smoking in the smoking area. 7, on duty when listening to music, watching TV, make personal phone calls or chat by phone. 8, the working hours of unauthorized absence from the job, or a string of gang扎堆chat, not good at with instructions to enter the Center Center. 9, the slow distribution of the work of a higher level, delay, work do not have a strong sense of responsibility, carelessness, resulting in the work of errors were minor. 10, on duty in public places or when the appearance is not the whole dress is not required, such as licensing work with distortion, not the entire hair, such as relying on the walls. 11, in the use of all剔牙off, dug ears, scratching, to pull the nose, look in the mirror, make-up, started referring to, whistling, hands pockets, hands叉腰, such as loud hubbub of the move being professional demeanor. 12, service is not active, not passion, not honorific and polite language and not the guests made a positive solution to the requirements of power, caused by dissatisfaction with the guests. 13, staff regulations violations, the presence of management staff is not correct, non-stop, non-performance of the management responsibility of a minor nature. 14, in violation of the provisions of the relevant rules and regulations or department, a minor. 15, in the health inspection, a number of unqualified persons found. Slight fault 1, within one month by two oral警告者. 2, is not reasonable obedience to superior orders, did not complete the task or intention to sabotage the work of their superiors who are impolite words and deeds. 3, the work of sow discord, slander others, to spread the speech is not conducive to unity; the work of the spirit of the lack of coordination and cooperation, with the result that the work be affected. 4, time to fall asleep on duty, dry private live. 5, in violation of various safety rules and working procedures for the operation of norms and rules and regulations. 6, not to subordinate the management of discipline found not stopped, not by the punishment. 7, unauthorized use of passenger amenities or facilities, unauthorized guests turning items. 8, the language vulgar, impolite to the guests, and guests to argue, without consent or authorization into the leadership of the Office of the guests rooms. Small fault 1, by two months to deal with two minor mistakes. 2, work is not serious, not enthusiasm or the leadership of complaints by the guests. 3, authorization to accept guests tips, articles, or have left over items are not timely paid 4, the working hours as well as the impact of the guests shouted rest hubbub. 5, as a result of the mistakes made by individuals affect the work of customer service. 6, contrary to the positions of the working procedures or rules and regulations as well as hidden dangers caused by work. 7, using improper means to interfere with the work of others. 8, unauthorized use of guests of the goods or equipment without the approval of unauthorized use of center equipment. 9, knowing that the loss or loss of property, and turning a blind eye is not reporting. 10, does not provide true and accurate report, form or material. 11, leakage of confidential centers, the Center lost keys, documents and other important items. Major fault 1, within three months by the two in mind to deal with small errors. 2, twice within two months under the leadership of the guests or complaints. . 3, work positions, or dereliction of duty, unauthorized absence from the adverse effects caused by some. 4, mismanagement, resulting in serious losses Center. 5, to work with when drinking or drunkenness. . 6, refused to accept the leadership of the organization of a reasonable work, bad attitude. 7, the work of dereliction of duty caused by power failure, water, parking and other major incidents. 8, other violations of rules and regulations, the circumstances of a serious shortage of dismissal. Dismissed, removed or expelled from the 1, a serious dereliction of duty, corruption, resulting in heavy losses. 2, by the public security organs shall be held criminally accountable. 3, can not do the work, after training or adjustment of status can not be doing the work. V 4, theft or private use Center materials, private room to open. 5, insult, slander, assault, intimidation, threats against colleagues and leading or fighting. 6, alcohol, gambling, the adverse effects caused. 7, do not obey the leadership of the command, the leadership refused to assign a reasonable work, through the Education invalid. 8, deliberate damage to public property. 9, the use of public谋私, corruption, misappropriation of public funds. 10, released to the outside world center slanderous remarks made remarks prejudicial to the reputation of the Center, severely damaged the image center. 11, recorded a major fault or two small errors or warnings shown no apparent repentance. 12, other serious violations of discipline violations. (Award) 1, in the service work, outstanding performance with outstanding performance. 2, put forward some reasonable proposals to improve the quality of service or to contribute to saving energy and reducing consumption. 3, quality service, by the central leadership or guests. 4, a strong sense of responsibility, the timely detection of a variety of hidden dangers and prevent accidents. 5,拾金不昧, won the reputation as the center. 6, solid work hard to unite colleagues, be sure the same. 7, honorable, the protection of the state, collectives and the safety of guests property. 8, who have made outstanding contributions in other areas. V. Housekeeping service standards and disciplinary provisions of 1, obedience to superior management, unity and colleagues, work full emotional, not to The impact of the work for personal reasons 2, work, work to maintain the appearance of a person's own instrument, and maintain the Center clean and quiet and maintain normal private life. 3, working hours is prohibited access to make private telephone calls, meeting with friends or chat is strictly prohibited. 4, in the service area to achieve the "three-light" to speak not only light, light walking, light operation. 5, on the customer service should not be too affectionate, guests can not make up the shoulder. 6, guests can not be asked to "do not know" answer inquiries as far as possible, in the case of improper words and deeds of the guests, not tit-for-tat should be tactfully explained. Adhere to the guests is always right. 7, in the face of the guests may not smoke, eat, read the newspaper, may not be rough foul language; does not mean that the private opinions, do not talk about national issues. 8, the guests have asked or required to be recorded immediately so as not to forget that beyond the terms of reference should be unable to process request to the leadership may not be good at doing that. 9, without the guests agreed that children should not have to play the visitors to avoid unhappy customers; when going out or entertaining guests when their children can not neglect, but not chaos to the food. 10, in front of the guests did not say unnecessary action if not arrogant. 11, does not apply if the guests fall ill or have other anomalies should be reported immediately to avoid accidents. 12, knocked on the door to develop good habits, are not free to enter the guest room, guest room shall be arbitrarily moving luggage items should be in the guest room shall not open the door to close. 13, without a tenant to confirm whether or not the tenant agree that should not be opening the door for others. 14, guests should take the initiative to get out of baggage items found in time and turned over to the return of first time guests.
酒店设计的英文文献和中文翻译原创一份 什么时候交呢。追问
明天。。中文3000字以上吧
童鞋你好！这个估计需要自己搜索了！网上基本很难找到免费给你服务的！我在这里给你点搜索国际上常用的外文数据库：----------------------------------------------------------❶ISI web of knowledge Engineering Village2❷Elsevier SDOL数据库 IEEE/IEE(IEL)❸EBSCOhost RSC英国皇家化学学会❹ACM美国计算机学会 ASCE美国土木工程师学会❺Springer电子期刊 WorldSciNet电子期刊全文库❻Nature周刊 NetLibrary电子图书❼ProQuest学位论文全文数据库 谷歌学术搜索！❽国道外文专题数据库 CALIS西文期刊目次数据库❾推荐使用ISI web of knowledge Engineering Village2-----------------------------------------------------------中文翻译得自己做了，实在不成就谷歌翻译。弄完之后，自己阅读几遍弄顺了就成啦！学校以及老师都不会看这个东西的！外文翻译不是论文的主要内容！所以，很容易过去的！祝你好运！本回答由提问者推荐酒店很多方向，你具体要求什么方向的有烹饪技术，财务管理，人力资源管理，还有市场营销等等
Hotel guest complaint casesU.S. hotel quality consulting firm, in 1987 conducted on all types of hotel service quality survey, which found the following common complaints from hotel guests Case 49:1, Finance Department(1) Some of the guests staying at the hotel during the period, due to the costs in other sectors, such as restaurant meals cost, until the guests have finished moving out checkout process only after the go to the Finance Department; time guests pay up to restaurant dining cost accounts, customers are not only protest but also a great feeling unhappy and, therefore, spontaneous combustion, complained that the hotel, which happens from time to time.(2) Sometimes, the cost of the accounting section in the guest voucher slip, forget the fees for customers in the production of signature; after the accounts of customers refuse to pay this cost, while guests to the hotel to ask: "You can not go through and on the spot verification of the cost of payment? "This is a complaint, the Finance Department's second case occurred.2, in the Office of Member Services fatigues(3) Sometimes, gracious, hospitable hotel staff in the Office of fatigues, forget to tell customers about the services provided by hotels, such as the guests dry laundry service, price lists; restaurant's hours of operation, providing food dishes point ; Leisure Centre facilities, entertainment, room location and room service; as the guest services required information is not timely provided to the guests, causing inconvenience to the guests, and invite guests grievances, complaints, complaints.(4) Members of the Office of boots to help customers put his luggage and escort guests to his (her) room, but forget to tell customers how to use a number of indoor facilities, such as indoor central air conditioning knobs, transferred to any location for the normal room temperature, Caise TV and multi-way control the use of audio units, direct-dial telephone for internal use programmed instructions, etc., which also caused dissatisfaction guests, leading to guest complaints.3, Engineering Maintenance Division(5) The neglect guests staying indoor maintenance projects proposed requirement that guests inform the engineering department directly by telephone or Front Office, shows there is room in need of repair projects, however, did not immediately engineering maintenance staff to answer, and in a timely manner before to guest rooms for inspection or maintenance, which led to guest complaints.(6) Engineering weak engineers, not according to the needs of the meeting, promptly installed conferencingSystems, such as the microphone used by the rostrum, with本回答被提问者采纳
主题酒店英文叫Themed Hotel或Theme Hotel，用得比较多的是Themed Hotel，从语法的角度解释更为贴切——被主题化的酒店。主题酒店最早出现在美国，而且主题酒店在美国也发展的极其成功，美国的拉斯维加斯是世界主题酒店之都，但是美国却没有对此进行很深入的理论研究。在众多的外文数据库当中，只找到了一篇关于主题酒店的外文文献，讲述的是随着城市娱乐业的发展，在经历了主题餐厅的高速发展之后，主题酒店日渐增多的经济现象（Feldman. THEME HOTELS, LAS VEGAS-STYLE, HEADED TO NYC [J]. Crain's New York Business 1997,13 (30).）。其学者更多的是对主题餐厅的研究。在美国有一个论坛名叫“主题餐厅和夜总会论坛”。在论坛上，相关专家学者会就主题餐厅发展中遇到的问题进行讨论。所以，国外对主题酒店的理论研究很少，更多是对相近概念的精品酒店的研究，如Blank(1999),Baumann(1999)、Pearson(2000), Hennessey(2000)、Miller (2001)、Higley(2001)等(转引自邹益民、戴维奇，2003)这可能跟国外主题酒店发展比较成熟有关，因为理论研究的最终目的是为了指导实践。在国外，主题酒店仅仅是独特概念酒店(Unique Concept Hotels)中的一种。独特概念酒店主要包括主题酒店(Themed Hotel)、设计酒店(Design Hotel)、生活方式酒店(Lifestyle Hotel)、精品酒店(Boutique Hotel)、联合品牌酒店(Co-Branded Hotel)、优质服务酒店(Service Quality Hotel)(Franchetti, 2004)。实际上这些酒店类型之间的区别很小，尤其是主题酒店和精品酒店以及生活方式酒店，很多时候是一回事。
餐饮企业成本管控专家---宜福德餐饮信息管理系统，可以对套餐销售方式达到如肯德基他们一样的效果,折扣控制管理等等。成本管控也可以给营销做好分析决策依据,并可以实时反映成本变化，精细计算多种利润指标
英文 文献 论文 酒店
